We see three fundamental differences between RPA and traditional automation technologies:
- Accelerated implementation. Like traditional automation techniques, RPA achieves high impact by both lowering costs and increasing the quality of manual tasks—but it does so much faster. Many of the improvements that may have required months, or even years, to achieve can be replicated with RPA technologies in a matter of weeks. This rapid timeline results from RPA’s low barriers to entry and out-of-the-box controls. For example, a telco wholesaler used automation to reduce cycle times in one of its back-end processes by 99 percent. This automation solution took two developers just four days to implement.
- Low barriers to entry. Traditional automation technologies require multiple technology stakeholders, developer teams, user-experience designers, and system instructors. In contrast, RPA can be overlaid on an existing IT infrastructure. It is developed by mirroring the user’s inputs, while customisation requires only a minimal programming background.
- Enhanced control. RPA applications come with out-of-the-box monitoring, reporting, and system controls in place. Standard RPA controls include scheduling customisation, queue creation, email notifications, and response-triggered actions. The same level of controls and monitoring for software automation must often be developed from scratch.